My Stay / Hotel Operations
Every request.
In good hands.
Bring requests, responsibilities, and service progress into one shared workspace. Your team knows what needs attention and who is taking care of it.
For hotel managers and operational teams
Give work a clear ownerRoute requests to the right colleague.
Keep the context togetherDetails, updates, and history in one place.
Stay ahead of follow-upSee the work that needs attention.
Designed around your day
The detail that keeps a hotel moving.
A clear owner for every request
Route work using the request category, on-shift availability, and current workload. Reassign when plans change and keep responsibility visible.
- Category-based request routing
- Shift and workload-aware assignment
- Manual reassignment and visible ownership
A shared view of service
Follow a request from arrival to resolution. Keep the details, progress, and operational history together so the team can act with context.
- Request status and service history
- Issue reporting and guest updates
- Overdue work and service recovery cases
Information your team can maintain
Your hotel changes every day. Let the people closest to the operation maintain the information guests rely on, through one publishing workspace.
- Facilities, services, events, and activity content
- Photos, tags, schedules, and guidelines
- Multilingual content with draft and publish controls
Responsibility with the right access
Give colleagues access appropriate to their role and property. Support accountable operations as teams, shifts, and management responsibilities change.
- Roles, permissions, and property context
- Session management and audit history
- Service targets and performance visibility
The workspace behind a more connected stay
A day with My StayHow it works, in practice
Extra towels. One clear owner.
The small requests matter. A connected workflow gives both the guest and the team a clear next step.
- 01
Ask for service
A guest submits an amenity request from the app.
- 02
Assign the request
Housekeeping receives the request with its room and service details.
- 03
Complete & update
The assigned colleague completes the task, and the guest receives an update.
How are requests assigned?
Routing can use request category, on-shift availability, and workload. Managers can reassign work when the situation calls for it.
Can we manage content as well as service requests?
Yes. The web workspace includes hotel content, schedules, events, translations, bookings, orders, and request workflows, with access shaped by role.
Is My Stay a replacement for our PMS?
My Stay focuses on guest experience and the service operations behind it. We review your current systems and any integration requirements during discovery.
The rest of the experience.
All productsLet’s make it work for your property.
Help your team deliver a more considered stay.
Explore hotel operations with us, shaped around your services, your people, and your priorities.
Book a personal demo