My Stay / Guest Engagement
Listen during the stay.
Make it a better one.
Reach guests with useful updates, relevant experiences, and timely feedback. Give your team the context to respond while guests are still with you.
For guest relations and experience teams
Ask at the right momentSchedule feedback around the stay.
Make messages relevantReach the guests they matter to.
Turn listening into careConnect responses with follow-up.
Designed around your day
More relevant communication. Better context.
Feedback at a useful moment
Build feedback forms around the experience you want to understand. Target the right guests and schedule delivery rather than relying on a single end-of-stay question.
- Custom forms and satisfaction questions
- Guest segment targeting
- Scheduled feedback delivery and response analysis
Updates that belong in the stay
Keep useful hotel information and personal service updates close to the guest. Manage messages as part of the experience, with a history guests can return to.
- Announcements and scheduled messages
- Personal notifications and service updates
- Notification history in the guest app
Experiences worth discovering
Present relevant hotel offers with the conditions needed to make them clear. Follow the actions guests take to understand which experiences attract interest.
- Offer eligibility and timing
- Redemption controls
- Engagement events and guest actions
Listening that leads to follow-up
Use satisfaction responses and service context to guide intervention. Give the team a way to recognise a problem and follow it through.
- Satisfaction trends and response review
- Service recovery follow-up
- Guest-controlled preferences and needs
A small question. A chance to take better care.
A day with My StayHow it works, in practice
Listen before the guest leaves.
A short mid-stay question can give the hotel team the context to improve the experience while the guest is still there.
- 01
Invite feedback
Schedule a feedback invitation for the relevant guest segment.
- 02
Understand the response
Review the response alongside the hotel’s service activity.
- 03
Follow through
Follow up with the guest and track the recovery work.
Can we create our own feedback forms?
Yes. You can build custom forms and satisfaction questions, target guest segments, schedule delivery, and review responses.
Can we promote hotel experiences?
Offers can include eligibility, timing, and redemption controls. Engagement events help show which experiences guests discover and choose.
How do guest preferences fit in?
Guests control their personal preferences. Those choices give relevant context for a more considered experience, alongside messages, service requests, and feedback.
The rest of the experience.
All productsLet’s make it work for your property.
Make room for a better guest conversation.
Explore guest engagement with us, shaped around your services, your people, and your priorities.
Book a personal demo